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Patient Satisfaction Report
PATIENT COMMENTS "Great first experience. Thanks." "The doctor was very kind and informative and didn't rush with me. All of the employees were very helpful." "Madelyn, Kay, and Peggy were the nurses who assisted with test. Great ladies! Dr. Rosen was attending physician- very pleasant and reassuring - well dressed." "Great people." "The "Xs" show my feelings-Excellent operation & very friendly & caring staff." "Very pleased!" "Florida Heart was enormously professional and made the tests as pleasant as possible. Very impressive team! First class!!" "I was impressed with my first visit to your facility, but, I hope I won't have to come back for many years!" "I was taken in immediately - no waiting." "Richard, the Tech who performed the ECHO test was great and a professional." "Was very nice, made me feel at ease." "Warm and friendly staff. Excellent facility. Thank you." "Did not have to wait and unreasonable amount of time." "Everyone was very friendly! Thanks." "It is a very nice facility and a very nice staff." "Dr. Cintron is the best doctor ever." "Each staff member was very professional, courteous and friendly." "RN, David, excellent - knowledgeable. Makes you feel secure and comfortable." "Everyone made, what could have been a traumatic experience, very comfortable, even pleasant. Thank you." "I was pleased with my exams. All those I had were very good." "The entire office staff was pleasant and efficient!" "Everyone here is so courteous and kind. I appreciate it very much." "I had an Echocardiogram - my tech was Linda. I felt very comfortable and she did an excellent job. Thank you." "I appreciate that your office was able to schedule me immediately on an emergency basis when my primary called. Thank you." "Kay in pacer clinic was helpful, informative and very friendly. Wish they were all like her. Most pacer technicians don't give enough information. I personally like to learn all I can about my heart & pacer. Some technicians seem reluctant to give info. Kay was the exception." "Good service and very nice, safe environment." "Everything was just great." "I only had a monitor. No medical care but the experience was excellent. The nurse was great." "I'm impressed! Favorably, I might add." "Only "one" thing - I was not told NO CAFFINE but my one cup was at 7AM. My Appt was at 12:45PM So, it was OK." "Great staff." "Everyone was "very" professional. I am so grateful that I had Dr. Bailey as my doctor. All the staff have been just great. Patty has been very helpful, caring and considerate." "Extremely helpful on insurance questions." "Very pleased with the Doctor & staff." "I was pleased with visiting this doctor." "Keep up the good work." "I was at your Ft. Myers office for ECG and Holter monitor. Both the Tech and the woman who set up my Holter were courteous, polite, respectful, and they answered all questions. It's clear the patient is your first priority." "Dr. Pal is wonderful! Thank you." "Was very happy with physician and staff and also the facility. Very clean." "Dr. Bailey was awesome! So very impressed with this facility and its staff." "Could be a little less 'all business-like' Everything else is fine or better. The woman, Madeline, who did my ECHO cardiogram was very sweet & comforting & I really appreciated it. Also, the woman who runs the Holter Monitor dept was very considerate & kind. I had just had my third surgery on my neck area & she fitted the monitor leads with something that helped my sensitive skin - well done !!" "If they find I have a heart problem. I'll be glad to be cared for at this facility." "We respect and appreciate Dr. Charles and the staff at Florida Heart Associates - excellent care for many years!" "First visit, so not a lot to report. Liked attitude of Dr. Towe." "A very satisfying experience." "Everyone was helpful & in great spirits." "Thank you all for being so kind and helpful. It made a test easy as I knew what was happening. Thanks again." "I was cared for very well. The process of tests went very smoothly and right on schedule - no waiting - excellent." "Very impressed with every aspect of visit!" "Great nuke dept. Debbie, the nurse, friendly, the best." "We always feel well taken care of when we see Dr. Priest! The male nurse could have been a bit more friendly!" "Staff was very courteous. Doctor answered all questions asked to my satisfaction and my spouse." "Doctor Charles was very patient. Explained everything twice if needed thought I was the last appointment. Check out girl was wonderful." "Receptionist Margarita -patient and very courteous with helping me register for my appt." "Just an office visit. Dr. Karan very thorough and pleasant and explained things." "Came in for Holter Monitor only. Did not see physician. However, office staff was professional and courteous." "Everyone was so respectful, kind and courteous, especially friendly. It was a pleasure to be served by your staff." "All personnel were friendly, courteous, professional and knowledgeable, caring - good atmosphere, clean." "I love my doctor and everyone here! Beyond nice!" "Needs no improvements." "Your staff is awesome!" "I was very impressed with the efficiency of the organization and with the caring attitude of the staff." "Everyone was extremely courteous and knowledgeable. Your facility is so well cared for and everyone makes you feel special and well cared for." "Great stress test team. Did a great job. Thanks." "1st visit. Excellent impression." "I will highly recommend Florida Heart Associates to whom needs TLC." "Was treated very well." "Very impressed with all personnel -Doctors and Nurses. It was a pleasure to be so well cared for in such pleasant atmosphere." "Everyone did a great job to make me feel comfortable and were very professional. It was a good experience." "My family and I want to thank Dr. Longobardi and staff for coming to my aid Feb 23, 2007. Also Monday morning Feb 25, 2007. Also Dr. Sensecqua and staff that did my surgery. God Bless." "Dr. Bailey was exceptional in explaining test results, type of care needed and why." "Inserting my IV was not easy but Teri did an excellent job with minimal discomfort." "Staff was very well organized and professional." "Absolutely wonderful staff from beginning to end! Karen was friendly & Dr. Cintron very friendly & knowledgeable." "Excellent service in every respect." "Our visit was very pleasant and everybody was very nice and helpful." "Good job." "Very friendly and efficient. Thank you." "I have traveled throughout the south and southwest, and was pleasantly surprised at the excellent professional care and good manners of all of your staff." "Everyone was very kind and informative. Thank you." "I feel safe under your care." "Dr. Bailey was/is terrific. Clear, doesn't patronize, listens, caring. Thank you." "You have a wonderful facility with a caring staff." "Everything great!!" "The Dr and personnel are very friendly." "Felt extremely comfortable with Dr. and staff." "Nice and friendly staff." "Very prompt! Released ten minutes after scheduled appt! Great!" "Wonderful experience from the time I entered till I left. I felt as if I was with family. My husband enjoyed waiting for me inside! We were both very impressed." "For my first time visit I truly was impressed with all that happened. Nurse and Doctor were friendly and very informative." "Everyone was very good to me." "Wonderful experience. No fear. Everyone pleasant." "Thank you for your courteous treatment." "Everyone was really great. Nice group of people." "Pleasant, clean building. Clean looking staff & furnishings. Clean lab, nice. Lab staff very helpful." "Your office is great. I would recommend you to anyone." "Unusual, great team." "I was extremely happy with my care, my interactions with your staff. Thank you for such a wonderful facility." "Very caring place!" "Dr. Bailey is wonderful." "Very good service. Nice people." "I was very impressed with everything. Thank you very much." "I was very nervous about Nuclear Chemical Stress Test. Staff was very patient and explained in detail. Especially helpful was the male ECHO technician who calmed me down enough to avoid a panic attack. Please give him my tanks!" "Couldn't have had anyone better." "Everyone was so nice. Best test I ever had. Thank you." "Could not have been more pleased." Dr. Karan was wonderful. Thank you so much." "Anthony was great! He put me at ease immediately. He is a good one for first impressions. I was very fearful when I went in. I was at ease when I left. It is a very comfortable place." "Good service." "As a 1st time patient, being somewhat anxious, the staff did a good job in allaying my anxieties. Thank you!" "My wife and I were very impressed with Dr. Pal. He has a high level of integrity & care." "The lady at the front desk was wonderful. We have been to several doctors offices. She was the nicest and most helpful." "Ya'll did good!" "I have never been to a physician's office where the people are as nice and friendly. The administrator, Phil Lotti, and M.D. Representative- Sherry Stewart treated me with great courtesy. Most people don't like to come to an M.D. office. Your people are so nice, I'd like to come regularly to say hello. I never me one person that was not abnormally friendly. Dr. Cintron has patient bedside manners that are A+. She is well trained, conveys patient education in a good manner and is genuinely interested in the patients. She has a great smile & warm personality. Congratulations." "I have never had medical care like I have had here in Florida. I will be back in October." "Yes, I am glad that I came and I felt good about the situation." "I was so impressed I want to continue my future care for cardiology to continue under your care." "Outstanding!! Susan was great." "Everyone was very nice." "Everyone is doing a wonderful job. Thanks." "I was frightened and they made me feel comfortable. Thanks for caring!" "Thank you so much for your time and caring hearts!" "Beautiful facility. Caring staff. A positive experience." "Both Dr. Hon and his nurse were friendly, reassuring & knowledgeable. I'm happy to have found this place for my heart care!" "Every part of both procedures were exceptionally well handled. The staff and doctors on all visits were professional and caring." "Made it as pleasant as possible!" "Remind new patient to dress for EKG would make things easier & quicker for all. Perhaps a paper gown for privacy. Loved Dr. Cintron. I got lucky." "Nice experience." "Great experience." "Very nice group." "I had an EKG. I was relaxed and felt comfortable at all time(s). Was made to feel that they was so kind and listen to me." "Everyone that I have spoken to or dealt with in your staff was friendly and very efficient." "Like Dr. Pal - very helpful - all personnel good." "I feel very confident with my experiences with Dr. Pal, Dr. Towe and especially Sara Dube." "Many thanks to Susan - she was very nice to talk to and she answered all my questions." "Everything went well. I didn't have to wait." "Peggy was extremely professional, kind & considerate during my catheterization procedure. Also, I was completely satisfied with the other staff member who assisted in my treatment." "Great place, everyone is wonderful." "Everyone was very caring, compassionate with mercy & understanding. Thanks to all who make me feel safe and comfortable." "Great explanations. Thank you!" "Good appearance." "Was very comfortable with all the assistants. They answered all my questions to my satisfaction." "I was well cared for. The whole staff couldn't have been more helpful & concerned about me. Outstanding care!" "Great service." "I was very happy with my care. Thank you." "First time I was ever on time! No waiting ! In 60 years." "A-OK." "As non-residents of Florida, we are sincerely thankful for your extraordinary personnel and facilities. Thanks for easing any of our feelings of apprehension." "Nice group of people." "Keep up the good work." "Everyone was very kind! Good group of people!" "Very professional." "Why only one TV channel." "The staff was really good. They made my first visit easy. It helped me not to be nervous." "Just moved to Cape Coral from Miami. Find quality of care here much better than Miami. Very pleased." "I was very nervous & staff was very comforting." "I was treated like I was everyone's Mother." "Thank you for making all of this much easier." "David was great." "No more appts were necessary. I was well taken care (of), especially by Bill and Debbie." "Great service and on a Sunday, no less. Thanks so much!" "Everyone was so nice. Thank you so much." "Your kindness and help is overwhelming. So do appreciate all you have dome for us. Thank you." "Super" "Satisfied with everything" "Great office and staff" "Very courteous and professional. The best heart care facility in the U.S." "Cheryl, Peggy & Lesley were very attentive to my needs. Thanks you girls." "I was so sad at the loss of Dr. Singh and felt there could not be someone to "replace" him in my "medical needs" - then I net Dr. Pal !! Now I am so thoroughly and completely satisfied with Dr. Pal! I am so glad that God led me to this new doctor to fulfill my cardiac needs. I will have no problem placing my care in Dr. Pal's hands." "On schedule!" "Dave and everyone I seen was friendly and seeing to me. Spoke in a calm voice. They told me what I need and all. I love them." "The Doc- Dr. Pal was the best Doc I have seen in my 51 years. I could not ask for better. Thank you." "Everyone very concerned about my care. Professional care given, time to ask questions, receive answers. We love the care of FHA physicians. Treated with respect." "I was called about 11AM and asked if I could be ready for a noon appt & I was very appreciative to do so! Thank you." "Cheryl was the best! Very good at her job" "Everyone was extremely nice. I was so very impressed with the staff - organization. Caring attitude and interest taken in the patients. Very good experience. A big thank you to Dr. Towe & Dr. Karan." "Very good" "1st visit - highly impressed! Thank you!" "Awesome nurse. Thank for helping figuring out what is wrong with me and helping my husband and kids." "My husband's angiogram was handled very professionally by all concerned. The nurses were thorough in their education re post-op care. It was a good experience." "I wish all my Dr. appts were this nice. It helps the hurt." "Friendly, professional and informative. Excellent organization. Informing the patient at every step, very important to me." "The staff, everyone there treated me like a queen. Thank you so much." "The whole staff made my visit such a great day and a very at ease with the whole staff. Thank you all." "Everyone made me totally feel relaxed. I felt that they cared. It put me at ease. Thank you." "Really felt at ease, and enjoyed talking to everyone. Felt like family. Thanks." "Everyone was great. They kept me calm and relaxed. Thanks" "I was not sure what to expect for first time going to see a cardiologist. Very satisfied with my visit. Since the above date, I have been in for a few more visits...very professional, courteous & efficient staff!!!" All questions I've asked were answered...settling any curiosity or doubts I had!" "Very friendly staff from start to finish." "Facility was extremely clean. Everyone was extremely nice, professional and helpful. Thank you!" "Felt safe & comfortable. I put these girls on a pedestal. Thank you Kristen, Peggy, Cheryl & Leslie" "The car and concern for my health and comfort was the best." "Peggy was great. Leslie great." "Nuclear staff was very cordial, friendly & made you feel at ease. Thanks." "Dr. Pal is great! Great staff!" "Thank you for such good care and smiling faces." "An excellent job being done by a highly qualified and caring staff. Thank you all." "The nurses that took care of my husband were great - very caring. Thank you." "Peggy Grybel was the best of all! Kristen was wonderful as well!" "This was a very comfortable place and we felt at ease with Dr. Rosen." "I was treated as a friend. I was really impressed by all the staff, especially Peggy and Cheryl. Many thanks to them." "Very comfortable" | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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